Q. Do you offer expedited shipping?
A. Sorry, we can't offer expedited shipping. The products sold on our site are shipped directly from the supplier, which is why we can offer such great prices. The down side is that we have no control over the shipping method. In most cases, your order will arrive within a week, but please allow 2 weeks for delivery.
Q. What is your return policy?
A. You can return any purchase within 14 days for any reason. No returns will be accepted after 14 days. We must receive your return within 14 days after the date you received your items. Your full purchase price (less a 15% restocking fee*) will be refunded to you upon the return of the product. The product must be in new condition and in the original packaging to receive consideration for a refund.
There are a few exceptions to the return policy:
1) If wrapped items are opened, they can not be returned.
2) Shipping fees will not be refunded.
3) NO opened DVD's or open KEM cards can be returned. There are no exceptions. If you do return them, and they are opened, you will not be refunded. We can not resell opened DVD's, or KEM cards.
When returning the product, please use a traceable package delivery. (i.e. UPS GROUND or USPS PRIORITY with delivery confirmation). PLEASE ALLOW 2 WEEKS for credits to be issued.
* There is a 20% restocking fee for BELLISIMO! Hand Painted Glass Items.
Q. What is your exchange policy?
A. If you want a replacement for a damaged item or wrong item shipped, please let us know. ALL items MUST be inspected by you prior to accepting a package. You must notify the shipper (UPS, Fedex, etc) of any damage, if you would like a replacement sent to you.
When exchanging the product, please use a traceable package delivery. (i.e. UPS GROUND or USPS PRIORITY with delivery confirmation). PLEASE ALLOW 2 WEEKS for replacement items.
Q. How do I request a return or exchange?
A. Please use the contact us page to request a return/refund or an exchange, and we'll follow up with specific instructions and return address via email.